Communications expert shares the number one small talk mistake people make and how to fix it

Tod Perry
Sat, 12 Jul 2025 17:24:00 +0000
Careers, Communication tips, Communications expert, Conversation, Dale carnegie, First impression, Harvard researchers, Interaction, Jefferson fisher, Opinions, Personal injury attorney, Small talk, Conversation tips

Many people don’t like making small talk. They either believe it’s beneath them to talk about mundane subjects or don’t see the benefit of discussing the weather, sports, or television with people they hardly know. However, these folks are missing a very valuable form of interaction that can help them with their love lives, friendships, and careers. They also remove themselves from situations where they can elevate small talk to something more valuable and meaningful.

Jefferson Fisher, a Texas board-certified personal injury attorney and law firm owner of Fisher Firm, has become massively popular on Instagram, with nearly 6 million followers, for sharing communication tips “to help people argue less and talk more.” While promoting his new book, The Next Conversation: Argue Less, Talk More, he shared the number one problem people have while making small talk.

What's the number one mistake people make during small talk?

"They unknowingly turn the conversation back to themselves too quickly," Fisher tells Parade. "It’s a natural impulse—we want to relate, to show we understand. But what often happens is that we hijack the conversation."

Two girls having a heart-to-heart. via Canva/Photos

"For example, someone says, 'I just got back from a trip to Italy,' and instead of asking about their experience, we jump in with, 'Oh, I’ve been to Italy several times, it’s great.' It’s well-meaning, but it can come across as dismissive,” Fisher said. You may not be intending to make the other person feel unimportant, but they just got back from the trip of a lifetime, and you stole their thunder by making it about yourself. It can be tough to hold back in a situation like that, because you’re excited to talk all about your wonderful experience. But if you have a little self-control and ask them a few more questions about their trip, you’ll make a much stronger first impression.

“Instead, focus on them. Ask open-ended questions like, 'That’s wonderful, what was your favorite part?'” the lawyer continued. “Small talk isn’t about impressing people, it’s about making them feel seen and heard."

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Fisher’s advice echoes that of the great Dale Carnegie, author of the 1936 classic How to Win Friends and Influence People. In the book, Carnegie says, “To be interesting, be interested.” Carnegie’s advice is counterintuitive because we are taught to believe that being likable means dominating conversations and entertaining the other person. However, Carnegie thinks that people who are generous listeners and willing to serve the other person tend to make a better first impression.

How to be more likable.

Researchers at Harvard found out that when you ask someone a question, people will like you more if, after they answer, you ask them two more follow-up questions. So, if you ask, “Where did you go last summer?” And they reply, Italy, you can follow that up with two questions about their favorite city and the restaurant they’ll never forget. Then, you can tell them that you’ve been there, too.

A rooftop party. via Canva/Photos

“We identify a robust and consistent relationship between question-asking and liking,” the study's authors write. “People who ask more questions, particularly follow-up questions, are better liked by their conversation partners.”

People will take a shine to you after you ask a few questions because it shows that you are listening and interested in what they say. “Follow-up questions are an easy and effective way to keep the conversation going and show that the asker has paid attention to what their partner has said,” the researchers write.

While at first, it may take a little practice to ask follow-up questions instead of turning the conversation to your experiences and opinions, it should take some pressure off the need to be interesting. Now, instead of trying to wow people with your stories, all you have to do is listen to theirs, and they’ll like you all the more for it.